Contact Us
At Lotto QLD, we value your time and experience. If you need assistance with any aspect of our platform, we're here to help.
Customer Support Availability
Our customer support team is available from 8:00 am to 9:00 pm AEST daily (including public holidays) to assist with queries or issues you may encounter on the Lotto QLD website or mobile app. During these hours, you can reach us via live chat for quick and efficient help.
Live Chat Support
For immediate assistance, our live chat support is available from 8:00 am to 9:00 pm AEST daily (including public holidays). Simply click the "Live Chat" button on any page of the Lotto QLD website or open your mobile app, navigate to Help & Support > Live Chat. Our friendly and knowledgeable customer service team will respond within <3 minutes.
Email Support
If you prefer email support or if you have a more complex issue that requires further explanation, please use our dedicated support email address. We strive to respond to all emails within 4 hours of receiving them, Monday through Friday.
Help-Centre Access
Our comprehensive help centre is available on the Lotto QLD website and mobile app, providing answers to frequently asked questions about our products, services, and responsible gaming. You can access it at any time for assistance with a range of topics, from account recovery to technical issues and everything in between.
Responsible Gambling Assistance
We understand that sometimes you might need more than just technical support. If you or someone you know is struggling with problem gambling, please visit our Help & Support section within the Lotto QLD website or mobile app. Here, we've included resources like links to gambling help services, such as Beyond Blue and Gamblers Anonymous Australia, which offer counseling for individuals facing this challenge.
Technical Issues
For technical issues related to your account access, game play, or any other problem not covered by our FAQs or the Help Centre, please contact us through Live Chat (if available) or email.
Escalation Procedure
If you feel that an issue is being handled inadequately after reaching out to our support team, don't hesitate to request escalation. Our dedicated Customer Support Team will work closely with the relevant departments and experts within Lotto QLD to ensure your matter receives prompt attention.
Contact Preferences
We respect your communication preferences at all times. If you have a preferred contact method or need assistance in multiple languages, we're here to accommodate your needs as best we can given our operational capabilities.
Response Times
Our customer support team strives for timely and accurate responses across all channels of contact, with an aim to reply within <3 minutes via Live Chat during supported hours. For emails, our goal is a response time under 4 hours during business days (Monday through Friday).
We value your patience and understanding in these matters, recognizing the importance of addressing queries efficiently while ensuring that support teams can thoroughly assist you whenever needed.
For further guidance or to initiate contact with our support team, please use one of the avenues listed above. Thank you for choosing Lotto QLD; we're here to support your gaming experience every step of the way.
Multilingual Support
Our customer support team is trained in English and has interpreting services available upon request through Translating and Interpreting Service (TIS) for clients requiring assistance in languages other than English, subject to prior notice.
Communication Channels Availability
For detailed information on the services and support offered by Lotto QLD or for answers to frequently asked questions, please browse our dedicated help centre within the website and mobile app.
